We aim to provide a professional service for the benefit of our clients. However, if you have a complaint, please contact us.

All complaints must be made in writing with your full name and address, the date and place to which the complaint relates and the remedy you are seeking.

We will acknowledge your complaint and provide you with the name of the person who will be dealing with it and a description of that person’s role, a copy of our complaints procedure and the date by which we will respond.

You are entitled to apply to the Legal Ombudsman if you do not receive a satisfactory reply within eight weeks.